Chilliwack Pharmacy App and Website Privacy Policy

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Effective Date: January 1, 2023
Last Updated: May 11, 2026

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1. Introduction

Chilliwack Pharmacy is committed to protecting the privacy, confidentiality, and security of our patients’ personal information, personal health information, prescription records, and pharmacy records.

This Privacy Policy explains how Chilliwack Pharmacy collects, uses, discloses, stores, and protects personal information when patients use our pharmacy services, website, mobile app, prescription refill services, online consultation services, delivery services, and other related healthcare services.

This policy is intended to comply with applicable Canadian federal and provincial privacy requirements, including the Personal Information Protection and Electronic Documents Act, also known as PIPEDA, and applicable British Columbia privacy laws and professional pharmacy requirements.

2. Information We Collect

Chilliwack Pharmacy may collect personal information and personal health information necessary to provide pharmacy and healthcare-related services, including:

• Name, date of birth, address, phone number, email address, and other contact information

• Health card information, insurance information, and third-party billing details

• Prescription information, medication history, refill history, and pharmacy profile information

• Medical conditions, allergies, clinical notes, medication reviews, consultation notes, and other health information relevant to pharmacy care

• Information provided by physicians, nurse practitioners, nurses, caregivers, insurers, other pharmacies, or other healthcare providers

• Information submitted through our website, app, contact forms, prescription refill forms, transfer forms, consultation forms, or other online services

• Payment and transaction information where applicable

• Usage information related to our website or app, such as pages visited, features used, dates/times of access, technical data, and diagnostic information

We collect only the information reasonably necessary to provide pharmacy services, communicate with patients, meet legal and professional obligations, and operate our business.

3. How We Use Your Information

Chilliwack Pharmacy may use personal information and personal health information for the following purposes:

• To process and manage prescription refill requests

• To dispense prescriptions and provide pharmacy care

• To review medication safety, allergies, interactions, dosage, therapeutic appropriateness, and medication history

• To facilitate online physician consultations or healthcare consultations where requested

• To communicate with patients about prescriptions, refills, consultations, deliveries, account matters, or pharmacy services

• To communicate with physicians, nurse practitioners, nurses, caregivers, insurers, and other healthcare providers involved in patient care

• To process insurance claims, public drug plan claims, third-party billing, and payment transactions

• To provide medication reviews, injections, clinical services, daily medication management, compliance packaging, delivery, and related pharmacy services

• To maintain pharmacy records as required by law, professional standards, and regulatory requirements

• To improve our website, app, workflow, patient experience, and pharmacy services

• To comply with applicable laws, College of Pharmacists of British Columbia requirements, audits, investigations, regulatory requests, or other legal obligations

4. Consent

By using Chilliwack Pharmacy’s services, submitting information through our website or app, requesting prescription refills, transferring prescriptions, booking consultations, or receiving pharmacy care, you consent to the collection, use, and disclosure of your personal information and personal health information for the purposes described in this Privacy Policy.

Consent may be provided verbally, electronically, in writing, or implied through your use of our pharmacy services, where permitted by law.

You may withdraw consent where legally permitted. However, withdrawing consent may limit our ability to provide pharmacy services, process prescriptions, communicate with prescribers, submit insurance claims, or meet legal and professional requirements.

5. Data Sharing and Disclosure

Chilliwack Pharmacy does not sell or rent patient personal information or personal health information.

We may disclose personal information or personal health information only where permitted or required by law, including to:

• Physicians, nurse practitioners, pharmacists, nurses, and other healthcare providers involved in your care

• Other pharmacies when transferring prescriptions or coordinating care

• Public or private insurance providers for billing, adjudication, and coverage purposes

• Government agencies, regulatory bodies, auditors, law enforcement, or legal authorities where required or permitted by law

• Authorized caregivers, family members, representatives, or substitute decision-makers where consent has been provided or where legally permitted

• Third-party service providers who assist with pharmacy operations, technology, website hosting, app functionality, payment processing, delivery, communications, appointment booking, analytics, or other support services, provided they are expected to protect the information and use it only for authorized purposes

6. Protection of Personal Health Information and Pharmacy Records

Chilliwack Pharmacy uses reasonable administrative, physical, and technical safeguards to protect personal information and personal health information from unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or disposal.

These safeguards may include:

• Restricted access to patient records

• Password-protected systems and user access controls

• Secure pharmacy management systems

• Staff confidentiality obligations and privacy training

• Secure storage of paper and electronic records

• Secure disposal or destruction of records when no longer required

• Reasonable safeguards for website, app, and electronic communications

• Limiting access to personal information to staff and service providers who need it to perform their duties

Although we take reasonable steps to protect information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Retention of Records

Chilliwack Pharmacy retains prescription records, patient profiles, consultation records, billing records, and other pharmacy records for as long as required by applicable laws, pharmacy regulations, professional standards, and legitimate business or healthcare purposes.

When information is no longer required, we will securely destroy, delete, or anonymize it in accordance with applicable requirements.

8. Patient Rights

Patients have rights regarding their personal information and personal health information, subject to legal and professional limitations.

You may contact Chilliwack Pharmacy to:

• Request access to your personal information or pharmacy records

• Request correction of inaccurate or incomplete personal information

• Ask how your personal information has been used or disclosed

• Withdraw consent where legally permitted

• Ask questions about our privacy practices

• Submit a privacy-related concern or complaint

Access requests may be limited where permitted or required by law, including where disclosure could reveal information about another person, compromise safety, interfere with legal or regulatory obligations, or disclose information protected by privilege or confidentiality obligations.

9. Website, App, and Online Submissions

If you submit information through chilliwackpharmacy.ca, our app, or any online forms, including refill requests, transfer requests, contact forms, consultation requests, or delivery requests, we use that information only to respond to your request and provide pharmacy-related services.

Patients should avoid submitting urgent medical concerns through website or app forms. For urgent medical issues, contact a healthcare professional directly, call 911, or visit the nearest emergency department.

10. Third-Party Links and Services

Our website or app may contain links to third-party websites or services, or may use third-party providers for hosting, communications, booking, payment processing, analytics, or pharmacy workflow support.

Chilliwack Pharmacy is not responsible for the privacy practices of third-party websites that we do not control. Patients should review the privacy policies of any third-party websites or services they use.

11. Cookies, Analytics, and Website Technologies

Our website or app may use cookies, analytics tools, or similar technologies to help operate the Service, understand website traffic, improve functionality, troubleshoot issues, and enhance patient experience.

Where applicable, users may adjust browser settings to block or limit cookies. Some website or app features may not function properly if cookies or similar technologies are disabled.

We do not use website analytics to sell patient personal information or personal health information.

12. Email, Text, and Electronic Communications

If you communicate with Chilliwack Pharmacy by email, text message, online forms, app messaging, or other electronic methods, you acknowledge that electronic communications may carry certain privacy and security risks.

Chilliwack Pharmacy takes reasonable steps to protect electronic communications, but patients should avoid sending highly sensitive information unless necessary for the requested pharmacy service.

By providing your email address, phone number, or using electronic communication tools, you consent to Chilliwack Pharmacy contacting you about pharmacy services, prescriptions, refills, consultations, delivery, account matters, and related healthcare services.

13. Privacy Officer and Contact Information

Chilliwack Pharmacy has designated a contact person responsible for privacy-related questions, requests, and complaints.

Privacy Officer
Chilliwack Pharmacy
101-45863 Yale Rd.
Chilliwack, BC V2P 2N6
Email: chilliwackpharmacy@gmail.com
Tel: (604) 402-3100
Fax: (604) 402-3101

We will review and respond to privacy requests in accordance with applicable privacy laws and professional requirements.

14. Changes to This Privacy Policy

Chilliwack Pharmacy may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or privacy practices.