Terms and Conditions for Chilliwack Pharmacy App and Website

 

Effective Date: April 9, 2025
Last Updated: May 11, 2026

 

1. Acceptance of Terms

By accessing or using the Chilliwack Pharmacy website, mobile app, online refill services, consultation request services, transfer request services, delivery request services, or any related online services collectively referred to as the “Service,” you agree to comply with and be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, please do not use the Service.

2. About Chilliwack Pharmacy

Chilliwack Pharmacy is a licensed community pharmacy located in British Columbia, Canada. Pharmacy services are provided in accordance with applicable federal and provincial laws, the requirements of the College of Pharmacists of British Columbia, and applicable professional standards.

The Service is intended to support pharmacy-related services, including prescription refill requests, prescription transfer requests, communication with the pharmacy, delivery coordination, and access to certain healthcare or consultation-related services where available.

The Service does not replace professional medical advice, diagnosis, treatment, emergency care, or direct communication with a licensed healthcare professional.

3. Jurisdiction and Service Availability

The Service is intended for patients located in jurisdictions where Chilliwack Pharmacy and any participating healthcare providers are legally permitted to provide pharmacy, consultation, prescription, delivery, or related healthcare services.

Services may be limited based on patient location, licensing requirements, clinical appropriateness, medication type, prescriber authority, delivery area, inventory availability, and applicable law.

4. Not for Emergencies

The Service is not intended for medical emergencies or urgent medical concerns.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency department. If you require urgent medical advice, contact a physician, pharmacist, nurse, or other qualified healthcare provider directly.

Do not rely on website forms, app messages, refill requests, or online consultation requests for urgent or emergency medical situations.

5. Changes to Terms

Chilliwack Pharmacy may modify these Terms and Conditions at any time. Any changes will become effective when posted on our website or app.

Your continued use of the Service after changes are posted means that you accept the updated Terms and Conditions.

6. Privacy and Protection of Health Information

Your use of the Service is also governed by our Privacy Policy, which explains how Chilliwack Pharmacy collects, uses, discloses, stores, and protects personal information, personal health information, prescription records, and pharmacy records.

By using the Service, you acknowledge that you have reviewed and agree to the practices described in our Privacy Policy.

Patients should avoid submitting unnecessary sensitive information through online forms unless required for the pharmacy service being requested.

7. Use of the Service

You agree to use the Service only for lawful purposes and in accordance with these Terms and Conditions.

You agree not to:

• Use the Service in a way that violates any applicable federal, provincial, municipal, or other Canadian law or regulation

• Submit false, inaccurate, incomplete, misleading, or outdated information

• Use the Service to impersonate another person or entity

• Attempt to gain unauthorized access to any account, system, data, or network

• Interfere with the security, functionality, or availability of the Service

• Use the Service in a way that may harm Chilliwack Pharmacy, its staff, other patients, healthcare providers, or third-party service providers

8. User Accounts

Certain features of the Service may require you to create an account.

You are responsible for:

• Maintaining the confidentiality of your username, password, and device access

• Ensuring that all information submitted through your account is accurate and current

• All activities that occur under your account

• Notifying Chilliwack Pharmacy promptly if you believe your account has been accessed without authorization

Chilliwack Pharmacy may suspend or restrict access to an account if we believe there has been misuse, unauthorized access, inaccurate information, privacy risk, safety concern, or violation of these Terms and Conditions.

9. Minors and Family Accounts

Individuals under the age of 16 may not create independent accounts through the Service.

A parent or legal guardian may request to add a minor as a family member under their account, subject to pharmacy approval and verification.

Chilliwack Pharmacy may request information or documentation to confirm the parent/legal guardian relationship before allowing access to a minor’s profile or prescription-related information.

The parent or legal guardian is responsible for the use of the Service on behalf of the minor, including prescription refill requests, order placement, communication with the pharmacy, and privacy of the minor’s health information.

Chilliwack Pharmacy may deny, suspend, or revoke access to a minor’s information if we are unable to verify authority, if access may not be appropriate, or if we believe it is necessary to protect the minor’s health, safety, or privacy.

10. Prescription Refills, Transfers, and Pharmacy Services

The Service may allow users to request prescription refills, prescription transfers, delivery, medication reviews, consultations, or other pharmacy services.

All requests are subject to review and approval by Chilliwack Pharmacy and/or the appropriate licensed healthcare professional.

By submitting a request, you acknowledge and agree that:

• You are responsible for providing accurate and complete information

• A refill request does not guarantee that the medication will be dispensed

• Prescriptions may require pharmacist review, prescriber authorization, insurance approval, inventory availability, or additional patient information

• Chilliwack Pharmacy may refuse, delay, or modify a request where clinically, legally, professionally, or operationally appropriate

• Medication availability, pricing, coverage, delivery timing, and service availability are not guaranteed

• You are responsible for reviewing medication instructions, warnings, allergies, interactions, and counselling information provided by the pharmacist or healthcare provider

11. Valid Prescription Required

Chilliwack Pharmacy dispenses prescription medications only pursuant to a valid prescription issued by an authorized prescriber, where required by applicable law.

Submission of a refill request, transfer request, online form, or consultation request does not guarantee that a prescription will be issued, filled, refilled, transferred, or delivered.

All prescription requests are subject to pharmacist review, legal requirements, clinical appropriateness, prescriber authorization, patient eligibility, and medication availability.

12. Online Consultation Services

The Service may allow users to request or access online consultations with licensed healthcare providers where available.

Chilliwack Pharmacy may facilitate access to consultation services, but Chilliwack Pharmacy does not itself provide physician services unless specifically stated.

By using consultation-related services, you acknowledge and agree that:

• The healthcare provider is responsible for medical advice, diagnosis, treatment decisions, and prescribing decisions

• Chilliwack Pharmacy does not guarantee that a prescription will be issued

• Consultation availability may vary by province, provider availability, patient eligibility, and clinical appropriateness

• You must provide accurate and complete medical history, medication history, allergy information, symptoms, and other requested information

• Online consultations may not be appropriate for all conditions or patients

• You should seek in-person medical care or emergency care where appropriate

13. Medical Information Disclaimer

Information available through the Service is provided for general informational and service-related purposes only. It is not intended to replace professional medical advice, diagnosis, treatment, pharmacist counselling, or physician assessment.

Always seek advice from a qualified healthcare professional regarding any medical condition, medication, treatment, or health concern.

Do not ignore professional medical advice or delay seeking care because of information provided through the Service.

14. Delivery and Pickup

Where delivery or pickup services are available, they may be subject to pharmacy approval, geographic limits, delivery schedules, patient eligibility, payment status, medication type, legal restrictions, and professional requirements.

Delivery times are estimates only and are not guaranteed.

Certain medications or services may require identity verification, direct patient counselling, signature, temperature control, or other safeguards before release.

15. Payment, Pricing, and Insurance

Medication prices, service fees, delivery fees, insurance coverage, and third-party billing results may vary.

Any pricing shown through the website, app, or communication with the pharmacy is subject to confirmation, insurance adjudication, applicable fees, inventory, and pharmacist review.

Patients are responsible for any copayments, deductibles, non-covered items, delivery fees, or other amounts not paid by public or private insurance plans.

16. Right to Refuse or Cancel Service

Chilliwack Pharmacy reserves the right to refuse, cancel, delay, or modify any request, order, refill, consultation-related request, delivery, or service where we determine it is necessary or appropriate for legal, clinical, professional, safety, privacy, inventory, payment, or operational reasons.

This may include situations involving inaccurate information, suspected misuse, safety concerns, inappropriate medication requests, inability to verify identity or authority, prescriber refusal, insurance issues, or failure to comply with these Terms and Conditions.

17. Third-Party Services

The Service may rely on third-party providers for website hosting, app functionality, cloud storage, communications, payment processing, appointment booking, online consultations, analytics, delivery coordination, or other operational support.

Chilliwack Pharmacy takes reasonable steps to work with reputable service providers, but we are not responsible for interruptions, outages, delays, errors, or failures caused by third-party systems outside our direct control.

Use of third-party services may also be subject to the third party’s own terms and privacy practices.

18. Service Availability and Technical Issues

Chilliwack Pharmacy does not guarantee that the Service will always be available, uninterrupted, secure, or error-free.

The Service may be unavailable or limited due to maintenance, technical issues, internet outages, system failures, cybersecurity events, third-party service interruptions, or events beyond our reasonable control.

Chilliwack Pharmacy is not responsible for any loss, delay, inconvenience, or inability to access the Service due to factors outside our reasonable control.

19. Cybersecurity

Chilliwack Pharmacy uses reasonable safeguards to protect the Service and patient information. However, no electronic system, website, app, or method of transmission is completely secure.

You are responsible for using secure devices, protecting your passwords, avoiding public or shared devices when accessing health information, and notifying us promptly if you believe your account or information has been compromised.

20. Intellectual Property

All content, features, logos, text, graphics, software, design elements, and functionality available through the Service are owned by Chilliwack Pharmacy or its licensors and are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, display, or use any part of the Service for commercial purposes without prior written permission from Chilliwack Pharmacy.

21. Limitation of Liability

To the fullest extent permitted by law, Chilliwack Pharmacy, its owners, directors, employees, contractors, affiliates, and service providers will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of, or inability to use, the Service.

This includes, without limitation, damages related to delays, service interruptions, data loss, technical failures, third-party services, unauthorized access, missed communications, or reliance on information provided through the Service.

Nothing in these Terms and Conditions limits liability that cannot legally be limited under applicable law.

22. Indemnification

You agree to indemnify, defend, and hold harmless Chilliwack Pharmacy, its owners, directors, employees, contractors, affiliates, and service providers from any claims, damages, liabilities, losses, costs, or expenses arising from:

• Your use or misuse of the Service

• Your violation of these Terms and Conditions

• Your submission of inaccurate, incomplete, false, or misleading information

• Your violation of applicable laws or third-party rights

• Unauthorized use of your account caused by your failure to protect your login information

23. Force Majeure

Chilliwack Pharmacy will not be responsible for any delay or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, fire, flood, power failure, internet outage, cyberattack, labour disruption, government action, public health emergency, supply shortage, transportation disruption, third-party system failure, or other events outside our reasonable control.

24. Governing Law

These Terms and Conditions are governed by the laws of British Columbia and the applicable laws of Canada.

Any disputes arising from these Terms and Conditions or use of the Service will be subject to the courts of British Columbia, Canada, unless otherwise required by applicable law.

25. Contact Us

If you have any questions about these Terms and Conditions, please contact:

Chilliwack Pharmacy
101-45863 Yale Rd.
Chilliwack, BC V2P 2N6
Email: chilliwackpharmacy@gmail.com
Tel: (604) 402-3100
Fax: (604) 402-3101